Frequently Asked Questions
お客さまから問い合わせの多いご質問をまとめました。
提携歯科医院とは何ですか?
提携歯科医院は、Dental-iの保険商品に賛同し、定期健診や自由診療の治療を行う歯科医院です。弊社の代理店ではございませんので、商品の説明はできかねますので、詳しいご説明をご希望の場合は、弊社コールセンターまでお問い合わせください。
提携歯科医院はどのように探せばよいですか?
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you will have the option to choose your preferred payment method.
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days. You will receive a tracking number once your order has been shipped.
Do you offer international shipping?
Yes, we offer international shipping to selected countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.
What is your return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange within 30 days of receiving your order. Please reach out to our customer service team to initiate the return process.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the couriers website.